Great experience! Steve Rahl was friendly, professional, and easy to work with. I highly recommend him to others.

Excellent customer support and care. Morgan Allen showed us all three Cadi EVs and all their options. Took us on a test drive in the Optiq. We were sold after that on the quality of the Cadi Morgan worked with managers to guy us rebates making it possible to lease quickly rather than wait for our Nissan loan to expire. All around best car representative we have ever worked with. Equally awesome were Mike Maynesand Keith Archbsld managers. And Grant Carston. Busines manager.

From start to finish, I have been so impressed with Jerry Seiner! Mary was so friendly, helpful and made the entire process of getting our car such a positive experience. We truly appreciate her outstanding customer service!

Steve Rahl was great to work with. He took good care of us.

Steve was absolutely amazing and efficient with my new car purchase.

Parker Schmidt is an amazing no pressure salesman. We had been looking for our dream car for over a year now. Looking at in stock vehicles and used and finally, he helped us build one to our exact specifications. It is beautiful!!! He answered all our questions and kept us up to date on its arrival, and when it did arrive, he took a lot of time going through all its features. If ever I need another car … he is my guy!

Steve was absolutely wonderful! He was extremely helpful, professional, and welcoming throughout the entire experience. He took the time to answer all my questions and made sure everything went smoothly. His excellent customer service truly made a difference. I really appreciate his help and would definitely recommend him to anyone. Thank you, Steve!

I have bought many cars in my life, but Ryan Hanseen seen did a wonderful job. I would recommend Ryan and this Cadillac dealership for sure.

Our sales associate Parker Schmidt was amazing knowledgeable communicated excellently, and our vehicle was exactly what we ordered at exactly the price we agreed on. The vehicle was delivered on time and was exactly what we ordered and Parker spent a great deal of time helping us get the vehicle set up exactly the way we wanted it again. Our experience was amazing. Highly recommend Jerry Steiner Cadillac and especially Parker Schmidt..8

Morgan is super kind, super helpful, she helped me and my girlfriend with looking at some cars and helped us find our car together. She was very kind when we went on test drives and helped a ton with the paperwork. I am definitely going to get another car from her when we need.

I had a great experience purchasing my new vehicle at Jerry Seiner. Parker was great to work with. He was very helpful, organized, efficient and friendly!

Leslie gave us amazing service. She was really nice and helpful.

Griffen was extremely helpful, and has always made sure I am taken care of! He is more than amazing, and even helped my family!

Big Shout Out to Mary! Fantastic job on the Cadillac!

Made the car buying process very simple and fast!

Zade was great to work with!

Mary was great! She went above and beyond taking care of us and making sure we had all the information we need for our new ESV…Would recommend Jerry Seiner and Mary to anyone. Thank you!!!

Steve Rahl was very patient while I decided which car to pick out. He walked me through all the steps and I’m thrilled with what I ended up with!

5/5 stars for Griffen Sargent at Jerry Seiner. He was professional, took the time to explain everything thoroughly, and had my vehicle ready right on schedule. Smooth, hassle-free experience from start to finish—highly recommend working with him!

Griffen was adequate for my service needs.

Hendrick, Anthony, Leslie were incredibly helpful and kind. They all made my experience very pleasant. So glad I chose to get my car serviced here!!!

Hendrick is a valuable asset to the Service Department Team. He keeps customers happy, is straight forward with communication, and can multi-task well. While waiting I witnessed a few other customers exit while thanking him generously for his service as well. I was very impressed with the service team; however I found the credit card surcharge upon check out to be extremely petty, especially for a luxury car dealership.

Griffin was amazing! Got me my wiper blades and service on my car was excellent!!

I had a fantastic experience purchasing my vehicle at Jerry Seiner Cadillac! The entire process was smooth, professional, and stress-free. I want to give special recognition to Taylor Savage, Sales Manager, and Grant Carstens, Finance Manager, for doing an outstanding job. Taylor was excellent to work with, and Grant made the financial process easy to understand and straightforward. Both demonstrated professionalism, outstanding customer service, and a genuine commitment to making sure everything went well. It’s refreshing to work with a team that values its customers and goes the extra mile to make the buying experience enjoyable. I highly recommend ... Read More

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Google - Oct 9, 2026

I had a fantastic experience purchasing my vehicle at Jerry Seiner Cadillac! The entire process was smooth, professional, and stress-free. I want to give special recognition to Taylor Savage, Sales Manager, and Grant Carstens, Finance Manager, for doing an outstanding job. Taylor was excellent to work with, and Grant made the financial process easy to understand and straightforward. Both demonstrated professionalism, outstanding customer service, and a genuine commitment to making sure everything went well. It’s refreshing to work with a team that values its customers and goes the extra mile to make the buying experience enjoyable. I highly recommend Jerry Seiner Cadillac to anyone looking to purchase a vehicle. Thank you, Taylor and Grant, for making this such a great experience! You both represent the dealership exceptionally well. I would definitely do business with you again!

Top notch support and customer service! Service center is helpful, organized, and makes taking care of things easy.

I had an amazing experience buying our 2020 Tesla Model X Performance from Ryan at Jerry Steiner Cadillac! Buying a vehicle out of state takes some extra coordination, and Ryan made the whole experience feel easy and welcoming. He even got us these amazing burritos and coffee! That personal touch really stood out and made us feel like guests, not just customers. We appreciated the hospitality as much as the help getting into our new car. I'm thrilled with the Model X and couldn’t be happier with the experience. If you’re looking for a vehicle, definitely ask for ... Read More

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Google - Oct 9, 2026

I had an amazing experience buying our 2020 Tesla Model X Performance from Ryan at Jerry Steiner Cadillac! Buying a vehicle out of state takes some extra coordination, and Ryan made the whole experience feel easy and welcoming. He even got us these amazing burritos and coffee! That personal touch really stood out and made us feel like guests, not just customers. We appreciated the hospitality as much as the help getting into our new car. I'm thrilled with the Model X and couldn’t be happier with the experience. If you’re looking for a vehicle, definitely ask for Ryan. Thanks again for taking such great care of us!

Griffen Sargent took great care of our suburban services! We will be coming back again!

I came in to navigate my lease end options and I wasn't sure what I was going to do. Morgan explained all my options and was very helpful as well as friendly. Morgan made it an amazing experience. I ended up buying my lease and I couldn't be happier. Love Morgan:)

This is my second vehicle purchased from Jerry Seiner (two different locations) and I would absolutely buy a third—or even a fourth—from them! Mary Tebbs was awesome! She helped me get into the XT5 I had dreamed about for an entire year. She was friendly, professional, knowledgeable, and made the entire experience enjoyable. She is definitely a salesperson I would want to work with again. Thank you, Mary, for helping make my dream vehicle a reality! Go Padres! ⚾️

Our car leasing experience at Jerry Seiner Cadillac was great! Steve Rail is very knowledgeable & detailed and really made the leading process a breeze. Steve is a straight shooter and keeps everything on point. I felt very comfortable with him and trusted his guidance through the whole process.

Griffen Sargent is phenomenal, he's friendly and listens. Got me in and out super fast and was super helpful with any questions. And they refilled my windshield washer fluid for us(:

Zade Carrillo was amazing! Informative helpful and no preasure sales. We went in with a particular car in mind, walked out with a better deal, and an upgraded car. Without his expertise we would have missed out on a phenomenal interest rate which made everything more affordable. Even after the sale was complete he is still helpful with helping us with additional upgrades and getting our car just right. We received VIP service for sure!!!!

Morgan Allen, our sales person, made our Cadillac purchase extremely pleasant. We felt like she was our advocate and made things easy to understand and informative. After our purchase, she provided a vehicle tutorial and still reaches out to ensure we totally understand our new EV. Grant Carstens, the finance manager, made the financing and add-on options clear and pleasant. He listened to my wants and left me with no feelings of pressure. I highly recommend Morgan and Grant for anyone interested in a Cadillac purchase. Thanks Morgan and Grant! Dann and Shauna B.

It was a great experience. Answered all my questions, took care of all my concerns, Very knowledgeable on the car and especially the technology. Took all the time needed to make sure my car was set up properly and I understood how to use it. I found a home to buy My cars!

Had an incredible experience at Jerry Seiner Cadillac. I especially enjoyed working with my sales consultant Tavin Ching. He was knowledgeable, always willing to help and answer my questions. He actually made buying a car enjoyable. I am definitely a life long customer.

Steve Rahl was awesome! He took time with us and made it such a great experience!

We had a great car buying experience at Jerry Seiner. Our sales rep Mary had a no pressure approach that made the car buying experience seamless and smooth.

Awesome buying experience, Tavin was super helpful and responsive, would definitely recommend!

Mary and Morgan They took great care of me! Thanks, ladies.

Steve Rahl took great care of my husband and I. He didn’t rush us, and did everything he was able to, to find us the best fit. 10/10 service.

Steve Rahl! Very helpful and thorough. If you are looking for a new car, Steve is the one to go to! Thank You, Steve!

Tavin Ching was our salesman and he was wonderful to work with. We are very happy with our new to us XT5, if we ever trade cars again we will find Tavin Picked

Very helpful and listened to what we were saying when we were looking for a new car the best experience I have had purchasing a new car

Leased a new car from them. Weeks later it had a factory defect that they would not cover under the bumper to bumper warranty and wanted $800 to fix. Never had this problem with Volvo craftsmanship nor the Volvo service department.

-SERVICE CENTER-Had a really terrible experience and was so hopeful based on reviews here. I think they may be a great place if you just want an oil change and tire rotation, but if you come in with a real problem lower your expectations. The facts: -Had a parasitic drain that I had already narrowed down to the radio booting up even when the engine was off. Told them this, also told them it would drain the battery stone dead if left connected. It sat for 2 days before being looked at and of course was totally dead. They put it ... Read More

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Google - Sep 4, 2026

-SERVICE CENTER-Had a really terrible experience and was so hopeful based on reviews here. I think they may be a great place if you just want an oil change and tire rotation, but if you come in with a real problem lower your expectations. The facts: -Had a parasitic drain that I had already narrowed down to the radio booting up even when the engine was off. Told them this, also told them it would drain the battery stone dead if left connected. It sat for 2 days before being looked at and of course was totally dead. They put it on a trickle charge that took another 24 hours before they even started diagnosing. Car in shop for 3 days at this point. -Diagnosed that the DVD player was the problem. Used a computer to narrow it down, we are sure we got it. They said the part will get in the next day and they will get it installed and call me when it's done. Day 4 in the shop. -Car has been in shop now for 9 DAYS, I haven't had an update since day 5, so I call. Takes them quite a while to figure out who I can talk to to get an update. The guy I talk to has no idea what is going on. But finds out the part has been in for a few days and nothing was happening. My car has sat in this shop for 9 days and no work has been done. They tell me they will call me with an update the next day. I GET NO CALL. -11th DAY! I get a call to let me know they installed the DVD player and it still has the parasitic draw and the radio is looping with the car off, still. DIDN'T ACTUALLY DIANGNOSE OR FIX ANYTHING. So now they are going to replace the radio and see if that fixes it. Out of the goodness of their heart I am not getting charged for the unnecessary DVD player. -Day 13, I get a call that the radio is installed and it fixed the problem. In the end they had it fixed in 24 hours, but somehow my car was in their shop just shy of 2 weeks. -This was the main event- I didn't even include that I was having suspension issues where the traction control and abs came on while driving under dry clear conditions. That they couldn't do anything about that because they let the battery drain dead and it cleared all the service codes and if your car has a problem without the computer telling them what it is they can't fix it. The word mechanic here means software engineer. Or that I had a rock chip when I dropped it off (I have pics) and when I picked it up I have a giant crack going all the way up my windshield. Or that the bill we talked about over the phone was not the bill I got when I tried and picked it up. They almost charged me $1000 more than what I approved. If I hadn't asked to see an itemized receipt and point it out would have not been caught. At every turn the reasoning I got for everything can be summed up by HORRIBLE COMMUNICATION. Communication with me, communication with the shop techs, communication with each other in the office. So. Many. Breakdowns. Never, ever again will we come here.

Purchased brand new 2022 Silverado. Purchased extended warranty. For 4 yrs the radio in the truck cuts out often and loses connection . This dealership performed maintenance on my truck at ALL recommend intervals. Every time I brought it in asked them to please find a fix. Every time same excuse, we can’t find a solution. Decided to take it to Jerry Seiner GMC up the road for next maintenance . They fixed the issue on my first visit. Had to pay out of pocket and now Jerry Seiner Chevy refuses to pay or even respond even though it’s under warranty. Do ... Read More

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DealerRater - Sep 4, 2026

Purchased brand new 2022 Silverado. Purchased extended warranty. For 4 yrs the radio in the truck cuts out often and loses connection . This dealership performed maintenance on my truck at ALL recommend intervals. Every time I brought it in asked them to please find a fix. Every time same excuse, we can’t find a solution. Decided to take it to Jerry Seiner GMC up the road for next maintenance . They fixed the issue on my first visit. Had to pay out of pocket and now Jerry Seiner Chevy refuses to pay or even respond even though it’s under warranty. Do not buy here

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Mary Tebbs and the team at Jerry Seiner Cadillac were amazing. Very Professional and informed, They made the entire experience smooth and feel effortless. Couldn’t have asked for better service.Highly recommend for a no-nonsense professional experience.

Had a great experience today with Steve Rahl who helped my mom purchase her dream car (a red Cadillac). She had been looking all summer and Steve made this happen in 48 hours. Thank you!

From first conversation to delivery of the keys Steve Rahl and the Seiner team made this one of the easiest car buying experiences I’ve ever had. Well done!

Solomon was super awesome highly recommend him😎

Solomon was super awesome. Anybody that needs a car I highly recommend him.

The service department has always taken good care of my vehicle. This time it was the 60,000 mile service. Dan took very good care of us.

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The customer service in their service department is an absolute joke. If you do not have to deal with them I highly recommend not doing so.

I am submitting this complaint because I was extremely disappointed and frustrated by the way I was treated by Hendrick Miller during my recent visit. He has a big Tantrum and unprofessional behavior. I came in with a simple question and wanted the full name of the head technician so I could speak with them regarding software and feature issues with my vehicle. Instead of simply providing the information or explaining how I could contact the appropriate person, Hendrick became visibly angry, raised his voice, and repeatedly questioned why I wanted to speak with the technician. I calmly asked him ... Read More

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Google - Aug 20, 2026

I am submitting this complaint because I was extremely disappointed and frustrated by the way I was treated by Hendrick Miller during my recent visit. He has a big Tantrum and unprofessional behavior. I came in with a simple question and wanted the full name of the head technician so I could speak with them regarding software and feature issues with my vehicle. Instead of simply providing the information or explaining how I could contact the appropriate person, Hendrick became visibly angry, raised his voice, and repeatedly questioned why I wanted to speak with the technician. I calmly asked him to stop raising his voice and explained that I was simply trying to get information regarding my vehicle. His response was not professional or appropriate for someone working in customer service. He told me that I should leave and even told me to go sit in the café “where I belong.” He also told me that the manager was in a meeting until 4:00 p.m. and that I would have to wait. What made the situation even more frustrating was that Hendrick refused to provide the technician’s full name. Eventually, he mentioned the names Will and Heather, but when I asked for their last names or a way to contact them, he said he did not know. My original concern was regarding features on my vehicle that appeared to have been removed. Hendrick told me that GM had requested a recall-related change because certain features were supposedly not included when I originally built my vehicle. He also stated that GM can make these changes and does not necessarily tell customers what the recall is about. According to him, camera sensors/features were removed because they were supposedly not part of my package. I will attach the email from GM last week walking me through how to get the camera to work to find out the dealership removed the feature during update. Rather than helping me understand what happened or directing me to someone who could answer my questions, Hendrick continued to argue with me and question why I wanted to speak with the technician. This was confusing and concerning because I have the original documentation from when I built my vehicle with GM in 2023, and the package and features in question are clearly listed in my documentation. At one point, I asked him whether he realized that the camera in the area was recording his behavior. He said he did not care, looked directly at the camera, and waved at it while continuing to insist that he was right. His demeanor was extremely angry, and he appeared visibly upset throughout the interaction. I then told him that I wanted to speak with his manager. He told me the manager was still in a meeting and again told me to leave. Fortunately, the employee sitting nearby provided me with the manager’s business card, which allowed me to obtain the manager’s name and contact information. He also repeatedly emphasized his previous experience working at a Mercedes dealership and how good he was at his job. Unfortunately, based on this interaction, his behavior demonstrated a serious lack of professionalism and customer-service skills. I am providing this feedback because I believe management should review what happened, including the available camera footage, and determine whether this is consistent with the level of customer service expected from your employees. Customers should be able to ask reasonable questions about their vehicles without being yelled at, challenged, dismissed, or told to leave. If Hendrick did not know the technician’s information or did not have authority to provide it, the appropriate response would have been to calmly explain that and help me find the right person—not become angry and argumentative. I hope management takes this complaint seriously and addresses both the customer-service issue and my unanswered concerns regarding the changes made to my vehicle.

Buying the car was the easy part. They do a great job earning your trust. Then, after you hand over your money, they hand you a stack of paperwork with the details. And that's when the plot twist begins. The extended warranty was pitched like it came straight from Jerry Seiner. Plot twist: it's actually a third-party warranty from a company I have never heard of. Then they finally give you the exclusions... AFTER you've signed. That's like buying a parachute and getting the instruction manual after you jump. The exclusion list is so long I ... Read More

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DealerRater - Aug 14, 2026

Buying the car was the easy part. They do a great job earning your trust. Then, after you hand over your money, they hand you a stack of paperwork with the details. And that's when the plot twist begins. The extended warranty was pitched like it came straight from Jerry Seiner. Plot twist: it's actually a third-party warranty from a company I have never heard of. Then they finally give you the exclusions... AFTER you've signed. That's like buying a parachute and getting the instruction manual after you jump. The exclusion list is so long I started wondering if the warranty covers anything besides the staples holding the contract together. Grant, the finance manager, promised to help me cancel it. But after spending Friday calling with no answers or callbacks, I'm starting to think the dealership's phones are covered by the warranty too. And before anyone is impressed by the inevitable "We're sorry to hear about your experience. Please contact us....". Don't be. They won't return your calls. The management does not actually want to talk with you about your experience.

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Ok I usually don’t do this but had a terrible experience dealing whit them .specifically whit one guy on the finance department I’m the kind of person who doesn’t like to waste my time or someone else time. Unfortunately they waste several hours of my time which I don’t appreciate it ,not to mention he run my credit twice for what reason ? What’s the moral of the story here I guess they tread you the way you look apparently I do have to clarify, the sales man was super friendly & nice but unfortunately I ... Read More

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Google - Aug 9, 2026

Ok I usually don’t do this but had a terrible experience dealing whit them .specifically whit one guy on the finance department I’m the kind of person who doesn’t like to waste my time or someone else time. Unfortunately they waste several hours of my time which I don’t appreciate it ,not to mention he run my credit twice for what reason ? What’s the moral of the story here I guess they tread you the way you look apparently I do have to clarify, the sales man was super friendly & nice but unfortunately I can’t say the same about the rest of them They only treat you nice when they see the check when you’re paying for the vehicle . Definitely never going back to do business whit this dealer . If someone is willing to drive over 5 hrs to buy a vehicle obviously they have a way to pay for it .

Buying my new Chevy Suburban from Jerry Seiner Chevrolet was an outstanding experience from start to finish. Tanner and everyone else involved made the entire process easy to understand and stress-free. They took the time to answer all of my questions, kept me informed throughout each step, and I always felt reassured that they genuinely wanted to help me make the right decision—not just make a sale. Their professionalism, honesty, and customer service really stood out. I never felt pressured, and the whole team made what can often be a complicated process feel simple and enjoyable. I would absolutely ... Read More

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DealerRater - Jul 11, 2026

Buying my new Chevy Suburban from Jerry Seiner Chevrolet was an outstanding experience from start to finish. Tanner and everyone else involved made the entire process easy to understand and stress-free. They took the time to answer all of my questions, kept me informed throughout each step, and I always felt reassured that they genuinely wanted to help me make the right decision—not just make a sale. Their professionalism, honesty, and customer service really stood out. I never felt pressured, and the whole team made what can often be a complicated process feel simple and enjoyable. I would absolutely recommend Jerry Seiner Chevrolet to anyone looking for a great car-buying experience.

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I am incredibly disappointed with my overall experience at Jerry Seiner Cadillac Service due to poor communication and hidden fees. First, I submitted an online request for their courtesy vehicle pickup. Because they only offer this service on Wednesdays and Fridays, I had to schedule it far in advance. My confirmed time slot was for 8:20 AM, but the morning arrived and I received absolutely no information or updates. When I called the dealership to check in, I was told there must have been a system error because they didn't even see my appointment in their system. Because of this ... Read More

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Google - Jul 2, 2026

I am incredibly disappointed with my overall experience at Jerry Seiner Cadillac Service due to poor communication and hidden fees. First, I submitted an online request for their courtesy vehicle pickup. Because they only offer this service on Wednesdays and Fridays, I had to schedule it far in advance. My confirmed time slot was for 8:20 AM, but the morning arrived and I received absolutely no information or updates. When I called the dealership to check in, I was told there must have been a system error because they didn't even see my appointment in their system. Because of this glitch, I had to scramble and bring the vehicle in myself. I ended up getting an appointment for 2:20 PM today for a standard oil change and emissions inspection, which took about two hours in total wait time. The biggest frustration came when it was time to pay. I was informed that using a credit card would incur an additional **3% fee**. This fee is absolutely nowhere to be found on their website when booking an appointment, nor is it posted anywhere in the service area. If the expectation is for customers to pay only with cash or a debit card to avoid extra charges, that needs to be communicated transparently ahead of time. Between the lost appointment and the surprise fee at the register, the customer service fell way short of Cadillac expectations. I hope management addresses these communication gaps.

Bought a used Hyundai here and worked with Becky—really solid experience overall. She sent me a personalized video walkaround before I came in, which is what got me to the dealership in the first place. Everything she showed matched what I saw in person, which built a lot of confidence upfront. In person, she was easy to work with, not pushy, and kept things moving. No games, clear communication, and the pricing felt fair with no surprises. The only downside was the wait for finance—it took a while—and the process itself felt a bit longer than it ... Read More

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DealerRater - Apr 2, 2026

Bought a used Hyundai here and worked with Becky—really solid experience overall. She sent me a personalized video walkaround before I came in, which is what got me to the dealership in the first place. Everything she showed matched what I saw in person, which built a lot of confidence upfront. In person, she was easy to work with, not pushy, and kept things moving. No games, clear communication, and the pricing felt fair with no surprises. The only downside was the wait for finance—it took a while—and the process itself felt a bit longer than it needed to be. It would be great if more of the paperwork could be handled remotely. Overall, this was one of the easiest car-buying experiences I’ve had. There are definitely some slimy dealerships out there, and this wasn’t one of them. If you’re going here, ask for Becky.

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I am writing this to share a deeply disappointing experience with Jerry Seiner. My wife and I were looking to purchase a new Cadillac and spent five days communicating with a salesperson via text to iron out the details. We reached a clear agreement on the down payment and monthly terms before ever setting foot on the lot. The In-Person Experience: Upon arrival at Jerry Seiner, we were told the deal was ready and we just needed to wait for the Finance Manager to finish with another client. We proceeded to wait for over three hours. During this entire window, ... Read More

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Google - Mar 31, 2026

I am writing this to share a deeply disappointing experience with Jerry Seiner. My wife and I were looking to purchase a new Cadillac and spent five days communicating with a salesperson via text to iron out the details. We reached a clear agreement on the down payment and monthly terms before ever setting foot on the lot. The In-Person Experience: Upon arrival at Jerry Seiner, we were told the deal was ready and we just needed to wait for the Finance Manager to finish with another client. We proceeded to wait for over three hours. During this entire window, no other staff offered to assist with the paperwork or provided a timeline, showing a complete lack of respect for our time. We eventually had to leave without the vehicle. The "Bait-and-Switch": The following day, the dealership contacted us to finalize the deal, but the terms had completely changed. The monthly payment and down payment were significantly higher than what was agreed upon in writing. Furthermore, they attempted to force a new requirement: applying for a credit card and putting our down payment on that card—a detail never mentioned during the initial five days of negotiation. The Resolution: When we presented our text exchange as evidence of the original agreement, the team at Jerry Seiner dismissed it, claiming those terms were "invalid" because they were sent from the salesperson’s phone rather than their internal system. This felt like a predatory tactic, hoping we wouldn't notice the changed numbers after the exhaustion of the previous day's wait. We ultimately took our business to a different dealership that honored their word. I strongly advise any potential buyers to scrutinize every line of their contracts here.

The service department has no attention to detail and no respect for customer’s time or money. I’ve had to come back two or three times to get my Cadillac serviced because they’ve forgotten to clear obvious dash board warnings/alerts; broken fixtures/parts ordered in time or caught and brought to my attention; didn’t get oil changes/emissions completed when overdue/ or they didn’t fix the original problem that I came in for. It has been very frustrating dealing with them for 5-6 years but they’re the only dealership closest to me. There’s ... Read More

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Google - Mar 16, 2026

The service department has no attention to detail and no respect for customer’s time or money. I’ve had to come back two or three times to get my Cadillac serviced because they’ve forgotten to clear obvious dash board warnings/alerts; broken fixtures/parts ordered in time or caught and brought to my attention; didn’t get oil changes/emissions completed when overdue/ or they didn’t fix the original problem that I came in for. It has been very frustrating dealing with them for 5-6 years but they’re the only dealership closest to me. There’s no quality control or follow through. Highly do NOT recommend!

Very bad sales experience

Got a Jeep from them the week of Christmas 2025. Part of the deal was a second key and a spare tire fixed. Tavin informed us he would let us know when to bring it in. We have yet to hear from him or anyone. We have reached out a few times with no response.

I regret that for my somewhat negative posting.I went to Jerry Seiner Cabillac in Salt Lake City to purchase a used xt5. I assumed premium care,and and a perceived quality Cadillac. All perceptions based on reputation of both the car,and the dealership.My purchase was a xt5 with problems.First the car was supposed to be inspected by Seiner dealership.Their inspection missed items that should have been addressed. 1.right front tire pressure sensor was inoperative...2.Annoying rattle in front passenger side door.3. Scuffed wheels that should have been cleaned....an expensive process.4. A noise from left ... Read More

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Google - Dec 23, 2025

I regret that for my somewhat negative posting.I went to Jerry Seiner Cabillac in Salt Lake City to purchase a used xt5. I assumed premium care,and and a perceived quality Cadillac. All perceptions based on reputation of both the car,and the dealership.My purchase was a xt5 with problems.First the car was supposed to be inspected by Seiner dealership.Their inspection missed items that should have been addressed. 1.right front tire pressure sensor was inoperative...2.Annoying rattle in front passenger side door.3. Scuffed wheels that should have been cleaned....an expensive process.4. A noise from left front wheel that sounds like a McPherson strut,or wheel bearing or tire...the noise SHOULD NOT BE APPARENT.5.pergaps a constant velocity u-joint. So I took the car to their service for proper care. I was told basically that I the customer should have identified these problem at purchase....I really did not expect this kind of service...bottom line:" buyer beware" .

I e asked numerous times to have a dummy light looked at when I schedule my appointment, done this online then had to call the dealership to make sure they could…still is not fixed. I asked for Mobil 1 synthetic oil and they put the GM oil in it…probably won’t be back…I’ve given them numerous opportunities to do it.

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Terrible service department. Techs are very unprofessional and will mishandle your vehicle. Updates are very rare and difficult to get in contact with your adviser.

Dropped a ct5 and literally told them where there's a broken part from someone going over a curb. They say there's nothing broken. Seems like they didn't even look. I didn't know how Miss this! Pictures show it clear as day and that's without putting on a lift.

Had a great experience with Steve Rahl on our purchase of a new car. Steve was responsive, efficient and a gentleman. Looking forward to delivery of our car in a couple weeks! **updating on 12/29 at delivery** What started as a five star review is slipping by the moment. We are now at over three hours of waiting for our car to be prepared. Paperwork was done, money was sent weeks ago. Agreed to meet at 8:30 am today to receive the car. Arrived to find an add-on is not installed. Car is also not clean. No end in sight to this ... Read More

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Google - Dec 7, 2025

Had a great experience with Steve Rahl on our purchase of a new car. Steve was responsive, efficient and a gentleman. Looking forward to delivery of our car in a couple weeks! **updating on 12/29 at delivery** What started as a five star review is slipping by the moment. We are now at over three hours of waiting for our car to be prepared. Paperwork was done, money was sent weeks ago. Agreed to meet at 8:30 am today to receive the car. Arrived to find an add-on is not installed. Car is also not clean. No end in sight to this waiting. Peeved at the fundamental disrespect for our time. Expected better

Dislike when people do not execute their job correctly or are not trained properly. I scheduled a service here and they were not able to service my vehicle because I had a breathalyzer. I was told by the technician that I needed to provide a code to disengage the device. I called to the service provider for the breathalyzer and they told me that the dealership has to call him. So when we went back to Jerry Seiner they told us they knew they had to call but can no longer service my vehicle. So I rescheduled online for an ... Read More

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Google - Nov 26, 2025

Dislike when people do not execute their job correctly or are not trained properly. I scheduled a service here and they were not able to service my vehicle because I had a breathalyzer. I was told by the technician that I needed to provide a code to disengage the device. I called to the service provider for the breathalyzer and they told me that the dealership has to call him. So when we went back to Jerry Seiner they told us they knew they had to call but can no longer service my vehicle. So I rescheduled online for an open slot they had open and then was told they can't do that time either. I was then called and asked to reschedule to next week and I asked if they can pick up and drop off my Cadillac and they said they are not able to unless I schedule 2 weeks in advance. What terrible service I have received. Mercedes Benz would never do that to me and will always know how to treat their customers right. Jerry Seiner Cadillac has handled everything very poorly with no customer service at all.

I gave it a such a small rating simply for the paying process that they implemented. The dealer will charge you 3% fee if you are using a credit card....this is a very large dealer, not a small mom and pap shop that is charging a 3% credit card fee.

Horrible experience with their service department. I've called and text multiple times over the past few months with no help. My Cadillac CT5-V has been in their shop multiple times, only for them to tell me every time that they ordered the wrong part, or some similar excuse. They gave my car back to me the first time missing the entire back seat. They have called me telling me all parts are in twice, came and picked up my car, all to return it unfixed. Not one thing has been completed, other than a $1300 service that I didnt ... Read More

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Google - Oct 8, 2025

Horrible experience with their service department. I've called and text multiple times over the past few months with no help. My Cadillac CT5-V has been in their shop multiple times, only for them to tell me every time that they ordered the wrong part, or some similar excuse. They gave my car back to me the first time missing the entire back seat. They have called me telling me all parts are in twice, came and picked up my car, all to return it unfixed. Not one thing has been completed, other than a $1300 service that I didnt bring it in for.

Poor Cadillac service writers. They do not return calls, are not very customer oriented, not motivated, and seem to be lacking in experience.

Terrible service

While Tim did a great job and wonderful follow up, to be told that the vehicle was inspected and have a sticker saying it was inspected, to find that was not true is very disappointing. I sadly trusted them to do what they said to find out the vehicle had front leaking shocks and that needed to be replaced. Any quality service department should have seen and either replace or disclose this. My best advice for any buyer of a used vehicle from any of their dealerships is to not trust them and do your own inspection as theirs is ... Read More

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Google - Aug 6, 2025

While Tim did a great job and wonderful follow up, to be told that the vehicle was inspected and have a sticker saying it was inspected, to find that was not true is very disappointing. I sadly trusted them to do what they said to find out the vehicle had front leaking shocks and that needed to be replaced. Any quality service department should have seen and either replace or disclose this. My best advice for any buyer of a used vehicle from any of their dealerships is to not trust them and do your own inspection as theirs is not done well. Hopefully they consider the feedback and work to do better in the future. While their google reviews are 4.7, go look at Yelp, they are only 2.4. I believe that is more indicative of how they are doing.

Not impressed with the dealing if the management here !

Bought a new 2025 Cadillac Escalade from Jerry Seiner Cadillac! We where interested in a Cadillac V that was just traded in, we where told $153,00 which was new car price and high book even tho the suv had 1300 miles ! 6 days later the same suv is listed for $143,000 which $10,000 less than what they wanted us to pay on top of getting $4,000 less than low trade in value on our 2023 Cadillac. I’m not very impressed with management that was working the numbers. The have a few tricks up their sleeve so proceed with caution.

We came from out of town to purchase a vehicle and worked with Chris. When we told him we wanted to purchase the vehicle and asked for the out the door price so we knew what to make the check out for, there was a lot of back and forth between Chris and his manager because apparently they weren’t going to make much money on the sale since we weren’t planning to finance it. We were told they’d let us know what that number would be once the vehicle made it back from the mechanic for a ... Read More

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Google - Jul 17, 2025

We came from out of town to purchase a vehicle and worked with Chris. When we told him we wanted to purchase the vehicle and asked for the out the door price so we knew what to make the check out for, there was a lot of back and forth between Chris and his manager because apparently they weren’t going to make much money on the sale since we weren’t planning to finance it. We were told they’d let us know what that number would be once the vehicle made it back from the mechanic for a wiper replacement estimate. After several hours of not hearing back from Chis, we called to ask if he could let us know the total since we needed to head back home. He said they never told us a number because they had someone else coming in later in the evening to look at it. Again, I asked for the sales total so we could bring in a cashiers check to purchase the vehicle but he refused to give us a number. After calling and speaking with another rep, he told us Chris was selling the vehicle to someone else.

We purchased a vehicle over a month ago. We scheduled the purchase a week in advance and provided information. They didn't have any of the finance paperwork ready when we arrived so it took four hours. They didn't submit our paperwork for our loan. We had to call to have them do it before our loan application expired two weeks after purchasing the vehicle. Our DMV in Idaho still has not received the information for us to register the vehicle and our temporary plate expired. We called again and they found another error on their paperwork so it ... Read More

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Google - Jun 30, 2025

We purchased a vehicle over a month ago. We scheduled the purchase a week in advance and provided information. They didn't have any of the finance paperwork ready when we arrived so it took four hours. They didn't submit our paperwork for our loan. We had to call to have them do it before our loan application expired two weeks after purchasing the vehicle. Our DMV in Idaho still has not received the information for us to register the vehicle and our temporary plate expired. We called again and they found another error on their paperwork so it wasn't processed. This has been a terrible purchasing experience. If they weren't the only ones with the vehicle we wanted, we would have gone elsewhere.

I recently took my car in for a routine service and was shocked to receive a bill for over $3,500. No one from the service center bothered to call me in advance to inform me about the cost, which would have at least given me a chance to prepare. To make matters worse, I was charged an additional 3% fee for using my credit card—something that was never communicated upfront. And despite the hefty bill, they didn’t even bother to clean the car. This experience was extremely disappointing, and I will not be returning to this location.

Not a fan of this dealership!! Everytime I come there is a fiasco. My car was parked outside and no one came to get me for 15 mins. I finally went into the office and asked and they said I would have to wait for my advisor. Realty? No one else could help me out?? I waited while they found him (another 15 mins). Then they didn’t have the correct paperwork. Cafe is nice but they close at 3:00??? What about people that are there until 5:00? Not a fan….

Over 3 hours for a simple oil change and tire rotation. Seriously?!? I could have done it all myself in half the time!

I recently had a check engine light come on, and knew it was something to do with my thermostat. I scheduled an appointment to have my Cadillac diagnosed, a 30k mile service, oil change, and new tires put on. Given the check engine light I had the vehicle towed to the dealership. The service advisor, Mike, called and quoted 5 hours of labor to replace the thermostat and housing. A quick google search and you can identify your vehicle and industry standard for repairs. It states 2 hours. I asked for a COMPREHENSIVE list of all charges and repairs to be made ... Read More

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Google - May 14, 2025

I recently had a check engine light come on, and knew it was something to do with my thermostat. I scheduled an appointment to have my Cadillac diagnosed, a 30k mile service, oil change, and new tires put on. Given the check engine light I had the vehicle towed to the dealership. The service advisor, Mike, called and quoted 5 hours of labor to replace the thermostat and housing. A quick google search and you can identify your vehicle and industry standard for repairs. It states 2 hours. I asked for a COMPREHENSIVE list of all charges and repairs to be made before proceeding. The next morning I got a call saying the car was ready to be picked up. I was never told what the 30k service entailed or what the costs would be, but was asked to pay an exuberant bill. Needless to say my husband was also displeased and was able to work with the service manager to not be overcharged for services rendered or services that were never agreed to. No video documentation like they normally do. We were able to stop them from completing the tires. Thank goodness, because they had done an alignment and rotation. My coupe has different size tires front and rear, they put the rear on the front and front on the rear but only on one side! Not to mention I was quoted a cost and told there are no other tires that would fit my vehicle (not true). Now I am terrified the other work wasn't done or done correctly. This location, or at least this particular advisor is looking to take advantage of customers who don't know to ask questions. Do your homework on your repairs before considering this shop or choose a safer more trustworthy location.

We bought our car from there and that was a great experience and that was just over a year ago. Took it in for some issues with rear entertainment system not fully working. Poor communication from the service department about what parts were needed. If they had the parts and how long to install them. Had my vehicle for over 2 weeks for replacing some USB-C plugs. Got the car back and had grease all over the inside of the driver side and passenger door cards. All Service reps were not great.

Issue 1: The dealership had 45 days to submit my registration to the DMV to transfer my prior plates over to the new car and they finally did it at the very last second after I had to call and complain because I hadn’t received the registration two days before it was set to expire. The girl at the DMV kept telling me I should submit a complaint to MVED because that’s absurd, but I figured it was an honest mistake. New issue: I noticed the back right tail light on my new car wasn’t working, so I scheduled ... Read More

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Google - Mar 19, 2025

Issue 1: The dealership had 45 days to submit my registration to the DMV to transfer my prior plates over to the new car and they finally did it at the very last second after I had to call and complain because I hadn’t received the registration two days before it was set to expire. The girl at the DMV kept telling me I should submit a complaint to MVED because that’s absurd, but I figured it was an honest mistake. New issue: I noticed the back right tail light on my new car wasn’t working, so I scheduled an appointment online to take it in and have it fixed. I received multiple calls stating that the appointment wasn’t valid, but they eventually were able to get me in close to the same time I had scheduled. I arrived for my 9am appointment for them to diagnose the light issue and after I waited for 2 hours in the cafe they finally came and said that the light was faulty (which I told them when I brought it in and scheduled the appointment). They said they had no replacements in stock, they’d have to order a replacement, they’re on back order, and they have no idea when they’ll be in. No timetable, no mention of me wasting 2 hours of my day.(I’m guessing my car sat in line for 1h45 min and they knew I needed to leave so they hurried and checked it and were like “yep, it’s broken”) He handed me my keys and a card and asked me to leave him a 5 star google review. At the very least they could have taken the car through their car wash, LOL.

Let me tell you my 1 star experience. I purchased a Rivian from them about a month ago. It started off with them telling us to come over to look at it. Drove 30 minutes and turned out no one knew where the keys were. Told us they would call us when / if they found them. Red flag 1. About 45 minutes later or so they called and said one of the other employees had the keys. Red flag 2. (Learned later they let “high profile” customers take this Rivian for a weekend.) We drove back and saw the vehicle. During the vehicle look over ... Read More

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Google - Mar 7, 2025

Let me tell you my 1 star experience. I purchased a Rivian from them about a month ago. It started off with them telling us to come over to look at it. Drove 30 minutes and turned out no one knew where the keys were. Told us they would call us when / if they found them. Red flag 1. About 45 minutes later or so they called and said one of the other employees had the keys. Red flag 2. (Learned later they let “high profile” customers take this Rivian for a weekend.) We drove back and saw the vehicle. During the vehicle look over I noticed a handful of dents and other items. The rep didn’t point any issues out, he just kept saying. “I noticed that too” as if that some how made it better. Red flag 3. The vehicle is less than a year old so the damage was surprising. In the end we thought we would just get it because we like Rivian and know they will support us. We payed Lux automotive about $1000 to fix this damage and the large rock chip we failed to see in the bottom right of the windshield that old Jerry didn’t point out. (Lux deserves a 5 star reviews). I believe the whole process at Jerry Seiner Cadillac is one of manipulation and intentional hiding of known issues with cars they sell. At this point I do not believe anything they tell me. During the purchasing process in our purchase agreement they agreed to get “keys to the roof rack (call owner who traded in)”. It has now been close to a month since purchase. Called three times. First time they said they would call back. Never did. Second call our sales dude said he would contact the owner. Never reached back out. Third call he tried to act like it was our problem and he was doing everything he could. He wanted me to tell him how everything at Rivian works and how to replace it. I told him Rivian would just need to swap out the locks for ~$90 or so. Fast forward a couple days and he says Rivian isn’t calling him back (I’ve had in countless interactions with Rivian and their service and I’ve never had this issue). Then he says they are just going to get replacement keys. Now this isn’t what we agreed upon. We agreed upon the original keys. Not copies of keys that someone else has. Giving them access to anything we have attached to our vehicle. They are claiming we agreed on random keys. Not on the keys from the owner. It is only reasonable to replace locks if those keys cannot be found. This is for our safety. Items that we didn’t agree that they had to fix / replace were the missing key card (we learned the owner still had after purchase) and the broken key fob. It was agreed we would work with Rivian on these items ourselves. No complaints about this. Just pointing out we only want what we agreed upon. We took accountability for these and the $1000 of damages we had to have fixed. Now we are looking at a legal approach if this is not resolved in a sensible agreed upon manner. Buy from them at your own risk.

Everyone we interacted with was fantastic! They were fast and I know they got the problem fixed so I finance to worry anymore!

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In early December 2024 we purchased a used 2021 Ford Expedition. The sales process was smooth, effortless and we were happy with our sales associate Steve R. The day after our purchase we notice coolant leaking from the vehicle, I am highly doublt full this issue arose on our short 4 hour drive home. We also realized we were not able to connect to the Ford app, Ford Pass. Once we were able to get our newly purchased vehicle in to our local repair shop we learned that it would need a new radiator, this repair was over $1,000.00. When we had a Ford ... Read More

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Google - Feb 21, 2025

In early December 2024 we purchased a used 2021 Ford Expedition. The sales process was smooth, effortless and we were happy with our sales associate Steve R. The day after our purchase we notice coolant leaking from the vehicle, I am highly doublt full this issue arose on our short 4 hour drive home. We also realized we were not able to connect to the Ford app, Ford Pass. Once we were able to get our newly purchased vehicle in to our local repair shop we learned that it would need a new radiator, this repair was over $1,000.00. When we had a Ford dealer look into the reasoning behind our inability to access the Ford app we learned that Jerry Seiner had not even bothered to remove the previous owner's information from the vehicle. Two Ford dealers have confirmed that the vehicle's TCU module needs to be replaced, (a $1,500.00 repair) in order to remove the previous owner's data so we can use it as intended. It is clear to myself why Jerry Seiner did not remove the previous owners data from the vehicle as I am sure they did not want to eat the cost of replacing the TCU module. Jerry Seiner's lack off addressing the Ford app issue prior to reselling the vehicle certainly leads me to believe the issue was most likely know with the radiator too? I am highly skeptical that it arose just in our short four hour drive home. Multiple emails, phone calls, and messages have gone without a response. To purchase a vehicle that requires over $2,500.00 in repairs is disappointing. Use caution when purchasing a used vehicle from Jerry Seiner.

Slow to respond and call back. Confusing to buy from. Not recommended.

Joey Bada Bing and the sales team treated me with the utmost respect ever! I had a good idea what I wanted but I wasn't sure on pricing and the year that I needed. The team pulled everything together that met he criteria I was looking for! It was so grateful for someone that actually listened to my wants and needs and delivered world class service, this is something that I absolutely treasure thank you so much for such a wonderful experience! I highly recommend them, you will not be disappointed! I also find that so many people tend ... Read More

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DealerRater - Feb 12, 2025

Joey Bada Bing and the sales team treated me with the utmost respect ever! I had a good idea what I wanted but I wasn't sure on pricing and the year that I needed. The team pulled everything together that met he criteria I was looking for! It was so grateful for someone that actually listened to my wants and needs and delivered world class service, this is something that I absolutely treasure thank you so much for such a wonderful experience! I highly recommend them, you will not be disappointed! I also find that so many people tend to write about negative experiences but rarely rave about their great experiences so that's what I'm doing I'm reading about my great experience!

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I went to get my 2005 cadillac xlr serviced because its check engine light was on. 200 dollar diagnostics. Fine. Another 300 dollars because they couldnt figure it out. Fine. A week later they say its a wiring issue the total will be 800 dollars but it will be fixed. Thats fair. The next day I get a call from them they say the fuel pump was the actual issue the entire time and itll cost me an additional 2400 dollars to fix. Not fine. 800 dollars in the hole check engine light still on. The issue is electrical as the fuel pump is functional not ... Read More

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Google - Jan 22, 2025

I went to get my 2005 cadillac xlr serviced because its check engine light was on. 200 dollar diagnostics. Fine. Another 300 dollars because they couldnt figure it out. Fine. A week later they say its a wiring issue the total will be 800 dollars but it will be fixed. Thats fair. The next day I get a call from them they say the fuel pump was the actual issue the entire time and itll cost me an additional 2400 dollars to fix. Not fine. 800 dollars in the hole check engine light still on. The issue is electrical as the fuel pump is functional not worth 2400. Net negative experince I would say. They were polite at least.

As of April 3, 2025, I still haven’t received my plate. I called again to check if the dealership has taken care of the title paperwork—but still, no response. I’m beyond frustrated at this point. This has been an absolute nightmare. I've officially filed a complaint with MVED because I’ve had enough. This is, without question, the worst experience I’ve ever had with any dealership. Completely unacceptable. -------------------------------------------------------------------------------------- After a month, I’m lowering my review to one star. This dealership is the last place you should go to buy a car, and here’s why: ... Read More

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Google - Jan 16, 2025

As of April 3, 2025, I still haven’t received my plate. I called again to check if the dealership has taken care of the title paperwork—but still, no response. I’m beyond frustrated at this point. This has been an absolute nightmare. I've officially filed a complaint with MVED because I’ve had enough. This is, without question, the worst experience I’ve ever had with any dealership. Completely unacceptable. -------------------------------------------------------------------------------------- After a month, I’m lowering my review to one star. This dealership is the last place you should go to buy a car, and here’s why: The finance department is completely dishonest. They pressured me into purchasing an extended warranty, assuring me I could cancel it anytime after signing the contract. But when I tried, I was ignored—multiple calls and emails went unanswered for two weeks. I finally had to sit in their lobby for an hour just to speak with a financial advisor. Even after canceling the extended warranty, my interest rate was never adjusted back to the lower rate the sales manager originally promised. The entire finance department operates like a scam. On top of that, where is my license plate? My temporary registration expires in a week, and I still haven’t received it. The level of incompetence and lack of service is unbelievable. This dealership will fail you at every turn. my old review I just bought my car here to replace my total loss vehicle, and I couldn’t be happier with the experience. The sales manager, Joe, sales consultant, Zade, and business manager, Grant, all went above and beyond to help me find the perfect car that suits my needs, while offering a great deal. Joe worked hard to adjust the numbers to fit my budget, and Zade was incredibly helpful throughout the entire process, ensuring everything went smoothly. Grant also made sure the whole transaction was seamless. The level of service I received was exceptional—friendly, knowledgeable, and attentive every step of the way. I genuinely felt valued as a customer. I highly recommend this dealership to anyone looking for not only a great deal but also top-notch customer service!

Dealing with Jerry Steiner Cadillac has been a miserable experience. 45-days after purchasing a Cadillac we hadn't received paperwork to get it licensed. I called the dealership and they said they had not started the paperwork yet. The temp tag has expired at 45-days and the vehicle can't be driven. I asked for an extension, they said they would send one, they never did. I called the sales staff with a question the day after purchase and they don't return calls. The dealer later responded and was able to provide an extension on the license.

I love my new vehicle! However I'm Extremely frustrated with this dealership, the whole experience has been excruciating. The day prior to looking at the vehicle I called in and spoke with a salesperson I even offered to put a deposit so that it did not get sold to somebody else. I explained I could not make it that day due to personal scheduling constraints. Arrived at the time posted on Google of when they Open the following day, The car was no longer at this location. They had drove it to the South Jordan Jerry Seiner. Once the ... Read More

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Google - Jan 7, 2025

I love my new vehicle! However I'm Extremely frustrated with this dealership, the whole experience has been excruciating. The day prior to looking at the vehicle I called in and spoke with a salesperson I even offered to put a deposit so that it did not get sold to somebody else. I explained I could not make it that day due to personal scheduling constraints. Arrived at the time posted on Google of when they Open the following day, The car was no longer at this location. They had drove it to the South Jordan Jerry Seiner. Once the truck arrived back at their store I knew I wanted it. Mind you, I had been pre-qualified for the loan and did not seek anything additional. It took over 4 hours to get the deal going (my fault for not doing this on a day off). I asked several times to not have anything additional on the loan but somehow I missed that they had snuck in a cost for vehicle lojack, an additional $500 I didn't want or need to spend. Skip to today 1/7/25 My 45-day temporary permit expires in 2 days so I called my DMV to check status and the vehicle is still in the previous owner's name. They have not even submitted the paperwork!!!!! I've called the dealership each time I get somebody on the phone. They are a lack of help or forward me to an extension that no one answers. Unless you cannot find the vehicle you would like to purchase elsewhere, I would avoid this dealership. They do not sell cars. They sell financing and don't listen when you tell them no a thousand times over. Wouldn't recommend

Came in 01/03/25 to look at a vehicle we were wanting to purchase. Didn’t receive any type of help at all. We waited to even get some type of help, but just ended up leaving. Staff was very rude.

They always get my truck in and out for service as promised and they do a great job!

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The absolute worst and most unethical dealership. Do yourself a favor get a price from them but buy elsewhere. In my situation I would not agree to a non-refundable deposit as in my mind this is just nuts, so if the car sell before I get there it sells. Happy to put a refundable deposit down; but not a non-refundable one. Spoke with the salesman Joe on a Monday evening telling him I am driving out first thing Tuesday morning and sent him a copy of the funds from the bank which had the vehicle VIN and EFT instructions so ... Read More

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DealerRater - Dec 12, 2024

The absolute worst and most unethical dealership. Do yourself a favor get a price from them but buy elsewhere. In my situation I would not agree to a non-refundable deposit as in my mind this is just nuts, so if the car sell before I get there it sells. Happy to put a refundable deposit down; but not a non-refundable one. Spoke with the salesman Joe on a Monday evening telling him I am driving out first thing Tuesday morning and sent him a copy of the funds from the bank which had the vehicle VIN and EFT instructions so they knew this was a real deal. He says great and set an appoint up for first thing Wednesday morning at 8:30am. Then on Tuesday evening at 5:30pm (while I am driving there) I get a call from Joe saying the car is sold. Not happy I made the long drive for nothing, but it is what it is. On Wednesday I get a call from Ryan the sales manager and he is telling me they are sorry the vehicle sold on Monday, I said Monday? He said yes it sold Monday. When I asked why Joe did not inform me of this when I spoke to him Monday evening prior to me driving down, he said they unfortunately just dropped the ball and apologized. What I believe happened is that they wanted to me to drive all the way out to try to get me in another vehicle. What a waste of time and fees on hotel and gas, etc. I would NEVER do business with a Jerry Seiner dealership. Good news is that I found the same vehicle with a few more options at a better price, with a lifetime powertrain warranty from another dealership. Everything happens for a reason, but be aware of these clowns and their shenanigans.

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we signed up in advance to buy a New Lyriq, and put a small deposit down, and ended up needing and buying something before the Lyriq was avail, but almost 2 years later now and we have still NOT RECEIVED OUR ORIGINAL DEPOSIT BACK!!! unbelievable...you may want to reconsider if putting money down on a future car purchase